Here are a few simple solutions you may wish to try before calling for service

If your system is partially working, but not really cooling properly

1) Make sure your filter is clean

2) Check that your thermostat is set to mode: “COOL” , fan: “AUTO”

3) Try lowering your thermostat slightly so that it is clearly below room temperature

4) Check your thermostat batteries. Most digital thermostats will display “lowbat”

If your system is not working at all:

1) Check that thermostat is set to mode: “COOL” , fan: “AUTO”

2) Try lowering your thermostat slightly so that it is clearly below room temperature

3) Check the circuit breakers in your main electrical panel to see if they have tripped to OFF

4) If your electric company uses load management boxes (most do), locate their box on the outside of your home. It is usually green or gray and will generally contain a series of LED lights. Normally a green light should be blinking. If any red lights are blinking, the power company may have disabled power to your HVAC system. This will not normally last longer than one hour at a time. If the red light does not extinguish, call your local power company to report a problem.

5) If you have a humidistat, make sure the humidistat is turned all the way clockwise to the “ON” position. This is the correct setting when at home.

Directions for using a Humidistat

When Home:

For proper operation of a humidistat when you are home in the residence, set the humidistat to “ON” by turning it fully clockwise until the dial stops. Set your thermostat to mode: “COOL”, fan: “AUTO” and set your desired temperature.

When Away:

If you plan to be away for a week or more, a humidistat will control humidity in your home without having to run your HVAC at normal cooling levels. This will save energy and can help protect your home from biological growth (mold, etc).

Set your humidistat to 50%-60% and set your thermostat to mode: “COOL”, fan: “AUTO” and temperature to 80 degrees. The humidistat will control the HVAC system to achieve the desired humidity level without regard to temperature. Since humidity level is the controlling factor, temperature will vary and not hold at the temperature setting on the thermostat. In fact, temperatures may rise or fall 10 or more degrees from this setting.